Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Exchanges are available for size-related issues.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at redtheorystore@gmail.com. If your return is accepted, we'll share instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns should be sent to the following address:

RED THEORY
Zakir Colony, 2897
Meerut, Uttar Pradesh 250002
India

You can always contact us for any return question at redtheorystore@gmail.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the one you have, and once the return is accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded via your original payment method within 5-7 business days. For orders paid by Cash on Delivery (COD), refunds are issued to your bank account or as store credit — we'll confirm the option with you directly. Please note it can take extra time for your bank or card provider to post the refund. If more than 15 business days have passed since your return was approved, contact us at redtheorystore@gmail.com.